I can no longer attend the online course or masterclass – can I get a refund?
Unfortunately not – you may, however, transfer your ticket to another person, but you must send their name and email address to us in advance at firstname.lastname@example.org.
I can no longer attend the online course or masterclass – can I transfer my ticket to a different one?
The online course or masterclass I want to attend is fully booked – can you put me on a waiting list?
When will you be running the online course or masterclass again?
Is the online course or masterclass I want to attend suitable for beginners? What level of knowledge is required?
Most online courses and masterclasses are suitable for a range of levels of skills and experience unless otherwise specified in the description.
What materials do I need for the online course or masterclass?
All materials needed are specified in the course or class description.
I have booked a ticket but only received a PayPal confirmation – am I actually booked on your course?
Yes – your PayPal receipt is confirmation of your booking. Please email email@example.com from your contact email address if this is different to the one linked to your Paypal account.
I have booked a ticket but haven’t received the Zoom login details – what should I do?
Please email firstname.lastname@example.org.
Can my 16 year old child attend an online course or masterclass?
Unfortunately not – all our online courses and masterclasses are currently for those aged 18+ only.
Will you be running in-person courses and masterclasses again?
Due to coronavirus-related restrictions, we are not planning to run in-person courses and masterclasses again in the near future, but please subscribe to our newsletter and follow us on Twitter and Instagram to be the first to know if and when this changes.
What technology do I need to take part in your online courses or masterclasses?
For all online courses and masterclasses you will need a computer or tablet with a camera and microphone in order to join the live sessions. We use Zoom and Padlet to deliver the sessions but you do not need your own accounts to participate. Any other technology requirements will be listed on the event booking page, if applicable.
I am planning to book onto an online course but I know that I cannot attend all the sessions.
All online course participants will have access to recordings of each session, alongside any accompanying materials, until 2 weeks after the last session. Participants can also ask tutors questions if needed.